Policies and Information

At our practice, we are dedicated to providing compassionate and professional support to help you navigate life's challenges. Below are the key policies and information regarding our services:

Confidentiality

Your privacy is our priority. All therapy interactions, including phone requests, appointments, session notes, and progress records, are strictly confidential. We will not verify your client status or share any information about your therapy without your written consent. In public settings, we will not acknowledge you unless you acknowledge us first to protect your privacy.

Exceptions to Confidentiality:

• Imminent risk of suicide
• Suspected or actual child abuse
• Disclosure of sexual abuse by another health professional with their name
• Imminent risk of serious harm to another person
• Court orders for clinical records

Professional Regulations and Records

As a registered member of the Ontario College of Social Workers and Social Service Workers (OCSWSSW), I adhere to their Code of Ethics and Standards. You can review these standards at www.OCSWSSW.org. Records of our sessions are securely stored on an encrypted digital platform.

Fees and Payment Options

• Individual Counseling: $150/hour
• Family Counseling: $150/hour
• 90-Minute Session: $175
• Couples/Joint Counseling: $175/hour
• Document Preparation: $125/hour
• Other Consultation: $125/hour

Payment is due on the day of your appointment. We accept e-transfer, cash, cheque, Visa, MasterCard, or American Express. A valid credit card must be kept on file. Receipts will be provided for insurance reimbursement or tax purposes.

Virtual Counseling

We offer secure, encrypted online video counseling sessions. While virtual counseling is effective for many, it may not be suitable for everyone. Telephone therapy is also available. If a disruption occurs during a virtual session, we will resume by phone or reschedule the session.

Virtual sessions are especially beneficial for those with transportation issues, physical challenges, or who live in remote areas. To ensure a successful virtual session:

• Find a private, quiet place
• Use headphones for better clarity and privacy
• Sit comfortably
• Ensure a high-speed internet connection
• Position yourself near the router or use an ethernet cable
• Connect to a private WiFi network

 

Client Portal Access

To manage your sessions and account, follow these steps:

1. Visit the Client Portal.
2. Click on "Create Account" or "Sign In" and enter your information.
3. Go to "My Account" to add payment information, view upcoming sessions, send secure messages, and access financial documents.
4. Ensure your computer’s date and time are accurate to access scheduled sessions.

 

Cancellations, Rescheduling, and No-Shows

We require 24-hour notice for cancellations to avoid charges. No-shows without notice will be billed at the full rate. If you reschedule within 7 days, the next session will not be charged.

 

Emergencies

Please note that we do not provide on-call support. For urgent mental health issues, please contact the Canadian Mental Health Association’s 24/7 crisis line at 519-433-2023 or 1-866-933-2023, visit their crisis center at 648 Huron St, London, Ontario, or call 911 for life-threatening emergencies.